We attach great importance to privacy. The collection and processing of your personal data is therefore carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
Controller for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR is:
Metzger & Mendle GmbH
Managing Director: Dieter Kohler
2. General purposes of processing
We use personal data for the purpose of operating the website.
3. What data we use and why
We use hosting services to provide the following services: infrastructure and platform services, computing capacity, storage and database services, security and technical maintenance services that we use to operate the site.
In doing so, we or our hosting provider processes inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this website based on our legitimate interests in the efficient and secure provision of our website. Art. 6 Para. 1 Clause 1 f) GDPR in conjunction with Art. 28 GDPR.
3.2 Access data
We collect information about you when you use this website. We automatically collect information about your usage patterns and interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). Access data includes:
- Name and URL of the retrieved file
- Date and time of retrieval
- Transferred amount of data
- Message about successful retrieval (HTTP response code)
- Browser type and browser version
- Referrer URL (i.e. the previously visited page)
- Websites that are accessed by the user’s system through our website
- Internet service provider of the user
- IP address and the requesting provider
We use this log data without assignment to you or other profiling for statistical evaluations for the purpose of operation, security and optimisation of our website, but also for the anonymous recording of the number of visitors to our website (traffic) and the extent and nature of use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalised and location-based content, analyse traffic, troubleshoot and improve our services.
This is also our legitimate interest pursuant to Art. 6 Para. 1 Clause 1 f) GDPR.
We reserve the right to retrospectively review the log data if, on the basis of concrete evidence, there is a legitimate suspicion of unlawful use. We store IP addresses in the log files for a limited period if this is necessary for security purposes or for the provision of services or the billing of a service, e.g. when you make use of one of our offers. After the order process has been cancelled or payment has been received, we will delete the IP address if this is no longer required for security purposes. We also store IP addresses if we have a specific suspicion of a criminal offence in connection with the use of our website. In addition, we store the date of your last visit as part of your account (e.g. when registering, logging in, clicking on links, etc.).
We use so-called session cookies to optimise our website. A session cookie is a small text file that is sent by the respective servers when visiting a website and is stored on your hard disk. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognised when you visit our website again. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping cart function across several pages.
We also use a small number of persistent cookies (also small text files that are stored on your terminal device), which remain on your terminal device and enable us to recognise your browser the next time you visit. These cookies are stored on your hard disk and are deleted automatically after the specified time. Their lifespan is 1 month to 10 years. This enables us to present our services to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.
The following data and information are stored in the cookies:
- Log-in information
- Language settings
- Search terms entered
- Information about the number of visits to our website and the use of individual functions of our website.
When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be associated with you will not be included in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, about which pages of our shop have been visited, which products have been viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for specific cases or in general, or that cookies are completely prevented. This may limit the functionality of the site.
3.4 Data to fulfil our contractual obligations
We process personal data that we need to fulfil our contractual obligations, such as name, address, e-mail address.
The data will be deleted after expiry of the warranty periods and statutory retention periods. Data associated with a user account (see below) will always be retained for the duration of the account.
The legal basis for the processing of this data is Art. 6 Par. 1 Clause 1 b) GDPR, because this data is needed so that we can fulfil our contractual obligations to you.
3.5 Email contact
When you contact us (e.g. via contact form or email), we will process your details for the processing of the request and in case follow-up questions arise. If the data is processed to implement pre-contractual measures, which are made in response to your request, or – if you are already our customer – it is necessary for the execution of the contract, the legal basis for this data processing is Art. 6 Para. 1 b) GDPR.
We will only process further personal data if you give your consent (Art. 6 Para. 1 Clause 1 a) GDPR) or if we have a legitimate interest in processing your data (Art. 6 Para. 1 Clause 1 f) GDPR). A legitimate interest is, for example, responding to your email.
4. Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called ‘cookies’, text files that are stored on your computer that allow an analysis of the use of the website. The information generated by the cookie about the use of this website by the visitor to the website is usually sent to a Google server in the US where it is stored.
Google has signed and certified itself under the Privacy Shield Agreement between the European Union and the USA. By doing so, Google undertakes to comply with the standards and regulations of European data protection law. Further information can be found in the following linked entry: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
We have activated IP anonymisation on this website (anonymizeIp). As a result, your IP address will be truncated by Google beforehand within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and truncated there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website activity and internet use. An IP address transmitted from your browser as part of Google Analytics is not associated with other data by Google. You can prevent the storage of cookies by adjusting the settings of your browser software. However, we point out that in this case you will not be able to fully use all the features of this site. You can also prevent the transmission of data related your use of the site and generated by the cookie (including your IP address) by Google and the processing of this data by Google, by following the link below and downloading and installing the available browser plug-in: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plug-in or for browsers on mobile devices, you can click on the following link in order to place an opt-out cookie that will prevent the capture of data by Google Analytics for this website in the future. (This opt-out cookie only functions in this browser and only for this domain. If you delete your cookies on this browser, you will have to click on this link again): [Google Analytics deaktivieren]
5. Google Maps
We integrate maps from the Google Maps service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The processed data may include, in particular, users’ IP addresses and location data, but these are not collected without their consent (usually as part of the settings of their mobile devices). The data can be processed in the USA.
6. Integration of services and content of third parties
Based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 Para. 1 Clause f) GDPR), we make use of content or services offered by third-party providers in order to provide their content and services, such as videos or fonts (hereinafter referred to as “content”).
This always presupposes that the third-party providers of this content take note of the IP address of the users as they could not send the content to their browser without the IP address. The IP address is therefore required to present this content. We endeavour to use only content whose respective providers use the IP address only to deliver the content. Third parties may also use so- called pixel tags (invisible graphics, also referred to as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information can also be stored in cookies on the user’s device and may include, but is not limited to, technical information about the browser and operating system, referring websites, time spent on the website and other information regarding the use of our online offer, and also be linked to such information from other sources.
7. Duration of storage
Unless specifically stated, we store personal data only as long as necessary to fulfil the purposes pursued.
In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed in any other way and deleted after expiry of the legal retention period.
8. Your rights as data subject
Under applicable law, you have various rights to your personal information. If you wish to assert these rights, please send your request by email or by post to the address specified in Clause 1, clearly identifying yourself.
Below is an overview of your rights.
8.1 Right to confirmation and information
You have the right to receive information about the processing of your personal data.
You have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to ask us for free information about your personal data stored together with a copy of this data.
Furthermore, there is a right to the following information:
- The processing purposes.
- The categories of personal data being processed.
- The recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organisations.
- If possible, the planned duration for which the personal data are stored or, if this is not possible, the criteria for determining that duration.
- The right of rectification or erasure of personal data concerning you or restriction of processing by the controller or a right to object to such processing.
- The existence of a right of appeal to a supervisory authority.
- If the personal data is not collected from you directly, all available information about the source of the data.
- The existence of automated decision-making including profiling according to Art. 22 Para. 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved, as well as the implications and intended effects of such processing for you.
If personal data are transmitted to a third country or to an international organisation, you have the right to be informed about the appropriate guarantees under Art. 46 GDPR in connection with the transfer.
8.2 Right to rectification
You have the right to demand that we correct and, if necessary, complete your personal data.
You have the right to demand immediate correction of incorrect personal data concerning you. Taking into account the purposes of processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.
8.3 Right to be erased (“Right to be forgotten”)
In a number of cases, we are required to delete your personal information. In detail:
Pursuant to Art. 17 Para. 1 GDPR, you have the right to demand that we delete personal data concerning you without delay and we are obliged to delete personal data without delay if one of the following reasons applies:
- The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- You withdraw your consent, on which the processing was based pursuant to Art. 6 Para. 1 Clause 2 a) GDPR or Art. 9 Para. 2 a), and there is no other legal basis for the processing.
- Pursuant to Art. 21 Para. 1 GDPR, you object to the processing and there are no legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 Para. 2 GDPR.
- The personal data were processed unlawfully.
- The erasure of personal data is required to fulfil a legal obligation under Union or national law to which we are subject.
- The personal data have been collected in relation to information society services offered pursuant to Art. 8 Para. 1 GDPR.
If we have made the personal data publicly available and if we are obliged to delete it pursuant to Art. 17 Para. 1 GDPR, we take appropriate measures, including technical ones, for controllers who process the personal data, taking into account the available technology and the implementation costs to inform them that you have requested that they delete any links to such personal data or copies or replications of such personal data.
8.4 Right to restriction of processing
In a number of cases, you may request that we restrict the processing of your personal information.
You have the right to request from us to restrict processing if any of the following conditions apply:
- The accuracy of your personal information is contested by you for a period of time that allows us to verify the accuracy of your personal information.
- The processing is unlawful and you have objected to the erasure of personal data and have instead requested the restriction of the use of personal data.
- We no longer need the personal data for the purposes of processing, but you do need the data to assert, exercise or defend legal claims.
- You have lodged an objection against the processing pursuant to Art. 21 Para. 1 GDPR, as long as it is not certain whether the justified reasons of our company outweigh yours.
8.5 The right to data portability
You have the right to receive, transmit or have transmitted from us any personal data relating to you in a machine-readable manner.
You have the right to receive the personal information you provided to us in a structured, current and machine-readable format, and you have the right to transmit that information to another controller without hindrance, provided that
- the processing is based on consent pursuant to Art. 6 Para. 1 Clause 1 a) GDPR or Art. 9 Para. 2 a) GDPR or on a contract pursuant to Art. 6 Para. 1 Clause 1 b) GDPR; and
- the processing is done using automated procedures.
When exercising your right to data portability, you have the right to request that we transmit the personal data directly to another controller, as far as technically feasible.
8.6 Right to object
You have the right to object to the lawful processing of your personal data by us if this is based on your particular situation and if our interests in processing do not prevail.
Pursuant to Art. 6 Para. 1 Clause 1 e) or f) GDPR, you have the right, for reasons relating to your own particular situation, to object at any time to the processing of personal data concerning you; this also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.
If personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.
SPursuant to Art. 89 Para. 1 GDPR, you have the right, for reasons relating to your particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes, unless the processing is necessary to fulfil a public interest task.
8.7 Automated decision-making including profiling
You have the right not to be subjected to a decision based solely on automated processing – including profiling – that will have a legal effect on you or significantly impairs you in a similar manner.
We do not apply automated decision-making based on the collected personal data.
8.8 Right to withdraw data protection consent
You have the right to withdraw your consent to the processing of personal data at any time.
8.9 Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement, if you believe that the processing of your personal data is unlawful.
9. Data security
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
Your personal data will be transmitted to us with encryption. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (for example, when communicating via email) can have security gaps. Complete protection of data against access by third parties is not possible.
To safeguard your data, we maintain technical and organisational security measures in accordance with Art. 32 GDPR, which we always adapt to state-of-the-art technology.
We also do not warrant that our offer will be available at specific times; disturbances, interruptions or failures cannot be excluded. The servers we use are regularly and carefully secured.
10. Disclosure of data to third parties, no data transfer to non-EU countries
Basically, we only use your personal data within our company. If and to the extent that we engage third parties in the performance of contracts (such as logistic service providers), they will only receive personal data to the extent that the transmission is required for the corresponding service.
In the event that we outsource certain parts of the data processing (“order processing”), we contractually obligate processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the data subject’s rights.
Data is not transmitted to agencies or persons outside the EU, except for the case referred to in Clause 4, and is not planned.
In the event of a credit risk, we transmit your data (name, address, mailing address, company information and, if applicable, contract and claim data) for the purposes of credit checks and to check deliverability of the specified address and for the purpose of debt collection processing to IHD Gesellschaft für Kredit und Forderungsmanagement mbH, Augustinusstr. 11 B, 50226 Frechen, and possibly to other cooperating credit reporting agencies. The legal basis for this is Art. 6 Para 1 b) GDPR and Art. 6 Para. 1 f) GDPR. The transmission of data based on Art. 6 Para 1 f) GDPR may only be made to the extent necessary to safeguard the legitimate interests of our company and do not outweigh the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data. For the purpose of deciding on the establishment, implementation or termination of the contractual relationship, we also collect or use automated probability values, which may include address data.Please visit www.ihd.de/datenschutz/Artikel14.html for detailed information about our contractual partner, the IHD, within the meaning of Art 14 GDPR, i.e. the business purpose, the purpose of data storage there, the legal basis, the data recipients of the IHD, the right of self-disclosure and the right to deletion, rectification and profiling.Please visit www.ihd.de/datenschutz#vertragspartner for information about their contractual partners in the area of credit reporting agencies.
11. Data Protection Officer
If you have any questions or concerns about the protection of data, please contact
Externer Datenschutzbeauftragter gemäß Art. 37 Abs. 7 EU-DSGVO / § 38 BDSG-neu.
As of May 2018